Privacy Policy – Yun Cloud Inc.

Last Updated: March 2, 2023

This Privacy Policy outlines how Yun Cloud Inc. (“we,” “our,” or “us”) collects, uses, shares, and protects personal information through our websites (including YunCloud.com), applications, and services (collectively, the “Services”).

1. Scope and Acceptance

By using our Services, you agree to the practices described in this Privacy Policy. This policy does not apply to data processed by customers using our infrastructure.

2. Information We Collect

2.1 Information You Provide

  • Account Registration: Includes name, company, email, address, and phone number.

  • Payment Data: Handled via third-party processors. We may retain subscriber info but do not store card details.

  • User Content: Content you post publicly in our Community may be visible to other users.

  • Communications: When you contact us, we may collect your email, name, message contents, etc.

2.2 Information Collected Automatically

  • Cookies & Tracking: IP address, browser type, referral URLs, device info, and on-site activity.

  • Service Usage Data: Includes performance metrics like CPU usage, memory load, and feature interaction.

2.3 Information from Third Parties

  • Linked third-party accounts may share authentication tokens or profile details.

3. How We Use Your Information

  • Provide, improve, and secure Services

  • Respond to inquiries and provide support

  • Send updates, promotions, and transactional messages

  • Prevent fraud and enforce policies

  • Fulfill legal and regulatory obligations

4. How We Share Your Information

  • Service Providers: Third parties that support core services or marketing

  • Analytics & Advertising: Google Analytics, remarketing services, cookies

  • Business Transfers: Mergers, acquisitions, or insolvency proceedings

  • Legal Compliance: Requests from government or law enforcement

  • Referral Programs: Inform referrers when a referral is successful

  • With Consent: Shared if you provide explicit consent

5. Legal Bases for Processing

We rely on:

  • Contract performance

  • Legitimate interests

  • User consent

  • Legal obligations or vital interest protections

6. Security Measures

We use technical and organizational security measures appropriate to data sensitivity. However, no internet service is 100% secure.

7. Data Retention

We keep data as long as necessary for business, legal, or operational reasons. Upon expiration, data is deleted or anonymized.

8. User Access & Control

Users can:

  • Request access, correction, or deletion of data

  • Opt-out of marketing communications

  • Request data portability or restrict processing

  • File complaints with data protection authorities

9. GDPR Rights (EEA Users)

EEA residents have the right to access, correct, delete, restrict, object to processing, withdraw consent, and lodge complaints.

10. CCPA Disclosure (California Residents)

Refer to our separate [CCPA Privacy Notice] for rights under the California Consumer Privacy Act.

11. Children’s Privacy

We do not knowingly collect data from children under 13. If notified, we will promptly delete such data.

12. Third-Party Services

We are not responsible for privacy practices of third-party websites or tools linked from our Services.

13. International Data Transfers

Your data may be transferred to and stored in countries with different data protection laws. We use Standard Contractual Clauses and, where applicable, rely on Privacy Shield Frameworks.

14. Backups & Data Responsibility

You are responsible for backups. We do not guarantee data recovery. Use of Services is at your own risk.

15. Acceptable Use & Abuse Policies

  • Spam: Strictly prohibited. Offenders risk permanent suspension without refund.

  • Phishing & Fraud: Hosting malicious content will result in immediate action.

  • Legal Compliance: No hosting of illegal or harmful material.

  • Account Security: You are responsible for keeping credentials confidential.

  • Operating Systems: No OS conversion (e.g., Linux on Windows VPS or vice versa).

16. Reselling Policy

Reselling is allowed. Resellers are responsible for first-level support and customer behavior on their services.

17. Policy Updates

We may update this Privacy Policy at any time. Material changes will be communicated. Continued use of Services implies consent to updates.

For questions or concerns about our data practices, please contact us at support@yuncloud.com or visit YunCloud.com/contact.